Frequently asked questions
Amiraati — Help
Frequently asked
questions.
Everything you need to know before and after your order.
- Shipped within 24 to 48h
- Free delivery from €99
- 14-day returns
- Secure payment
01Orders and delivery
How quickly is my order shipped?
Your order is carefully prepared and shipped from France within 24 to 48 business hours after payment is confirmed.
How long does delivery take?
On average, 4 to 9 business days in France and most European countries. Other destinations may take a little longer.
Is shipping free?
Yes, from €99 to a Mondial Relay pickup point for: France, Belgium, Luxembourg, Germany, Austria, Italy, the Netherlands, Poland and Portugal. In France, home delivery is also free from €99. For other countries, shipping costs are calculated and shown before payment.
Do you ship internationally?
Yes, we ship within France and internationally. Costs and available options for your country are shown at checkout.
How can I track my order?
As soon as your order ships, you receive an email with your tracking link to follow your parcel until delivery. If anything goes wrong, write to us at contact@amiraati.com.
02Our mukhawar
What is a mukhawar?
It is the traditional dress of Gulf women, loose, flowing and often embroidered, worn for celebrations, Eid, weddings or simply to feel beautiful at home. Discover its story.
Which size should I choose?
Our mukhawar are one size, with the loose, flowing cut typical of this garment. Measurements are listed in the size guide on each product page. Unsure? Write to us, we are happy to help.
Are your dresses made of silk?
Yes, all our pieces are silk. Depending on the collection: floral printed silk, hand-embroidered jacquard silk for the Jawhara collection, or beaded Italian silk for the Pearl collection.
Are the photos real?
Yes. None of our photos are generated by artificial intelligence: they show our real pieces. The colours and embroidery you see are those of the mukhawar you receive, apart from slight screen variations.
How do I care for my mukhawar?
Hand wash recommended at 30°C. Do not wring, and dry flat. This keeps the silk’s drape and shine.
Are designs restocked?
Each design is made in small quantities, as a limited series. If a piece catches your eye, it is best not to wait too long.
03Returns and payment
Can I return an item?
Yes, you have 14 days from delivery to exercise your right of withdrawal. Make your request by email only at contact@amiraati.com and wait for our return instructions before sending the parcel. The item must be unworn, unwashed, with its tags. Return costs are at your expense. See the return policy.
When will I be refunded?
Once the item is received and checked, the refund is issued to the payment method used for the order, standard shipping costs included.
Which payment methods do you accept?
Bank card (Visa, Mastercard, American Express), Apple Pay, Shop Pay and PayPal. Payment is fully secure and encrypted. Available methods are shown at checkout.
How can I contact you?
By email at contact@amiraati.com or through our contact page. We reply personally to every message.
No question matches your search.Write to us, we reply personally.
Another question?
We are here,
simply.
A real person replies, within 24 to 48h.
Write to us


